REFUNDS & DELIVERY

90-DAY RETURNS POLICY

Can I return something i’ve purchased?

We are happy to offer an exchange, or refund on an item you’ve purchased from us – 
simply contact us within 90 days of your order date.

Change of Mind

If you’ve had a change of heart about an item you have ordered, we’ll need to receive it back to us unopened and unused, in the original packaging.

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.

Allergy Return

In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.

Allergy returns must be less than 20% used upon arrival back with us.

Incorrect Item/Damaged on Arrival

If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don’t dispose of the item until we’ve had a chance to chat with you!

 

HERE’S HOW IT WORKS

1. Get in touch

Please contact us before sending your item back to us – it makes the process a lot easier!

Either email us on hello@electricinkskin.com.au or phone us on 0421 3602 34 (9am – 5pm AEST, Monday to Friday, excluding national public holidays).

2. We’ll get back to you

One of our Customer Service team members will contact you via email with instructions on how to get your item back to us.

3. Pack & Send

Pack up your item carefully, so it reaches us safely using our return instrutctions.

4. Then what happens?

Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange or refund within 2 business days of your return arriving back to us.

We’ll be in touch as soon as your return is complete.

 

DISPATCH & DELIVERIES POLICY

How long will my order take to arrive? 

Delivery times are based on orders placed between Monday – Friday. Orders placed before 1pm AEDT (Sydney) will be dispatched the same day. Orders placed after 1pm will be processed the following morning.

If the order is placed after 1pm on a Friday, or on the weekend, the order will be dispatched on Monday.
How much does shipping cost?

Australian Express post is free with every order!

1 – 3 business days. 

The Australia Post Express Next Day Network can be found (http://auspost.com.au/parcels-mail/delivery-areas.html).

Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided.

Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.

What if I am in a rural area?

We charge a flat rate of $5 for any rural deliveries. Please note that delivery time will be a few days longer for any rural delivery.

up_arrow